Introduction
Elite Shine Group (“Elite Shine”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect and process personal information when you visit our website, contact us, request a quotation, book a service or communicate with us through WhatsApp, telephone, social media or other communication channels.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
About Elite Shine
Elite Shine Group is a Dubai-based automotive care and vehicle service company providing premium automotive protection, detailing, restoration and mechanical services across two dedicated branches.
Information We Collect
We may collect information that you voluntarily provide when interacting with Elite Shine, including when you submit an enquiry, request a quotation or schedule a service.
Personal Information
- Full name
- Telephone number
- WhatsApp number
- Email address
- Vehicle make and model
- Vehicle registration information
- Requested service
- Preferred branch
- Appointment details
- Information included in your enquiry
- Photographs or documents you choose to provide
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically to help us maintain, secure and improve our website.
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location
- Pages visited
- Date and time of visits
- Website interactions
- Referral source
- General website usage information
How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- Responding to enquiries
- Providing quotations
- Scheduling appointments
- Providing requested automotive services
- Confirming bookings
- Providing customer support
- Maintaining service records
- Improving our services and website
- Understanding customer requirements
- Measuring marketing performance
- Preventing fraud or misuse
- Maintaining website security
- Meeting applicable legal obligations
WhatsApp & Customer Communications
If you contact Elite Shine through WhatsApp, telephone, email or another communication channel, we may process the information contained in your communication to respond to your enquiry or provide the requested service.
This may include:
- Your name and contact number
- Vehicle information
- Service requirements
- Messages and enquiries
- Photographs or documents you voluntarily send
Third-party communication platforms such as WhatsApp operate under their own terms and privacy policies.
Marketing & Advertising
Elite Shine may use analytics and advertising technologies to understand website activity, measure campaign performance and improve our digital marketing.
These technologies may include services provided by Google, Meta and other advertising or analytics providers.
Where applicable law requires consent for a particular processing activity, we will seek the appropriate consent.
Third-Party Services & Websites
Our website may contain links, buttons, maps, messaging integrations, social media integrations and other third-party services.
These third-party services operate independently from Elite Shine and may have their own privacy policies, terms and data-processing practices.
We recommend reviewing the privacy policies of third-party services before providing information to them.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable legal, regulatory or contractual obligations.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Rights
Subject to applicable UAE laws and any applicable legal limitations, you may have rights relating to your personal information.
Marketing Preferences
If you receive promotional communications from Elite Shine, you may request to stop receiving marketing communications at any time.
Essential service communications, including appointment confirmations, quotations, invoices and other communications required to provide a requested service, may still be sent.
Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for marketing purposes.
International Data Transfers
Some third-party service providers used by Elite Shine may process or store information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable UAE data protection requirements.
Vehicle Information & Customer Images
If you provide photographs, videos, vehicle information or other materials to Elite Shine for quotations, bookings, inspections or service purposes, we may use those materials for legitimate operational and service-related purposes.
We will not intentionally use identifiable customer information for public marketing purposes without an appropriate legal basis or permission where required.
Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, to the extent applicable.
Nothing in this Privacy Policy is intended to limit any rights or protections that cannot lawfully be excluded under applicable law.
Changes to This Privacy Policy
Elite Shine may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices or applicable laws.
The latest version will always be published on this page with the updated “Last Updated” date.
Questions About Your Privacy?
If you have a question about this Privacy Policy, how we process your information, or wish to exercise an applicable privacy right, please contact our team.
Dubai, United Arab Emirates
info@eliteshineuae.com
Warehouse 1, 2, 5 & 7
Street 7, Ras Al Khor Industrial Area 2
Dubai, UAE
17A Street
Al Quoz Industrial Area 2
Dubai, UAE